Privacy Policy

• Account information such as name, email address, Google profile name, profile picture, login provider, authentication details, referral details, and profile settings.
• Payment and access information such as payment references, transaction records, package names, credit balances, access-pass records, usage status, and billing support messages.
• AI workspace information such as prompts, uploaded images, uploaded videos, reference images, audio files, voice samples, generated outputs, LiveCam session details, OBS/output setup details, and workspace settings.
• Support and complaint information such as messages, screenshots, abuse reports, copyright complaints, impersonation reports, payment disputes, phone number where submitted, and support channel history.
• Technical and security information such as device/browser details, IP-derived diagnostics, session identifiers, cookies or local storage needed for app state, error logs, usage events, moderation/audit logs, and fraud-prevention signals.
• If you enable browser alerts, we store your browser push subscription endpoint, notification keys, device/browser details, and notification status so we can deliver alerts to that browser.

• To create accounts, authenticate users, manage sessions, protect accounts, and provide dashboard access.
• To process and verify payments, assign Credits or access passes, manage balances, investigate billing issues, and provide customer support.
• To run FUA App workspaces, process uploads, generate requested AI outputs, provide LiveCam functionality, maintain OBS/output workflows, and save settings needed for the service.
• To investigate abuse, fraud, impersonation, non-consensual content, copyright complaints, provider policy issues, chargebacks, and safety reports.
• To send welcome emails, transaction messages, payment and credit notices, service updates, support replies, account notices, security alerts, and important policy updates.
• With your permission, to show in-app and browser alerts about new tutorials, account activity, service updates, and other relevant FUA App notifications.
• With your choice, to send optional getting-started help, weekly activity summaries, and reminders to return to your workspace. You can change these preferences or unsubscribe at any time.
• To improve reliability, performance, UX, moderation, provider readiness, tutorials, and internal operations.

FUA LiveCam may process camera input, uploaded media, prompts, reference files, and generated outputs to provide AI video and avatar features. Some features may rely on trusted third-party providers for AI processing, storage, hosting, payments, analytics, security, or infrastructure.

When you use AI image, video, voice, music, or LiveCam tools, uploaded media and prompts may be processed by FUA App systems and selected AI providers to create your requested output.

Only upload media, prompts, audio, video, references, likenesses, voices, brand materials, or private content that you own, have permission to use, or are legally allowed to process.

Users should not upload private, non-consensual, stolen, or unauthorized media. FUA may review reports of misuse and may restrict accounts or content that violate our rules, provider requirements, or applicable law.

We may keep records of AI sessions, policy confirmations, moderation results, provider responses, generated outputs, and abuse reports where needed to operate the app, support users, investigate misuse, comply with provider requirements, or enforce our Terms.

Users must follow FUA rules, third-party provider rules, and the rules of any platform where outputs are used, including provider rules for watermarks, provenance marks, safety metadata, moderation checks, access limits, and security systems.

We use service providers to run FUA App. These may include Supabase for authentication, database, and support lead storage; Google for OAuth sign-in; Paystack for payments; Telegram and WhatsApp for support handoff; Telegram for admin notifications; hosting/infrastructure providers; analytics or diagnostic tools; and AI providers such as Decart or other configured providers for selected AI media processing.

When you use support channels, we may collect your name, email, phone number, message, and support context before sending you to Telegram or WhatsApp so we can keep a support record and follow up.

We do not sell user personal information.

We may share limited information with service providers, payment processors, AI providers, infrastructure providers, support tools, email tools, safety/moderation channels, legal authorities, regulators, or payment/provider compliance teams when needed to operate FUA App, protect users, investigate abuse, comply with law, prevent fraud, process payments, resolve support issues, or enforce our Terms of Service.

We keep information as long as reasonably needed for service delivery, Credits/account management, payment records, customer support, fraud prevention, provider compliance, accounting, legal compliance, safety enforcement, and abuse investigations.

Some records may be retained after account closure where needed for payment disputes, chargeback defense, legal obligations, security logs, provider obligations, fraud prevention, abuse reports, or unresolved complaints.

You may contact us to request account support, correction, deletion, export, or review of information connected to your account.

You can manage or unsubscribe from optional BOOKFUA emails using the preference link in those messages. Transaction receipts, payment status, credit expiry, security, and essential account notices are not affected by that choice.

Browser alerts are optional. You can decline the permission request, disable notifications in your browser settings, or remove the browser subscription at any time.

We may need to verify your identity before acting on a request. We may decline or limit a request where retention is required for payment records, security, fraud prevention, legal compliance, provider compliance, or abuse investigations.

We use reasonable technical and organizational measures to protect FUA App accounts and records. No internet service, AI provider, payment system, browser, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your login method, device, email account, passwords, sessions, and account access. Contact support@bookfua.com if you believe your account has been accessed without permission.

FUA is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

FUA App is not intended for children. You must be at least 18 years old, or the age of legal majority in your jurisdiction, whichever is higher, to use the service.

If we believe an account belongs to an underage user or has been used to create or process prohibited content involving minors, we may suspend access, preserve relevant records, and take required safety steps.

We may preserve, review, or disclose limited records when required by law, valid legal process, court order, regulator request, law enforcement request, payment-provider requirement, AI-provider safety requirement, or when necessary to investigate serious abuse.

Where permitted by law and reasonably practicable, we may attempt to notify affected users before disclosure.

We may update this Privacy Policy as FUA App changes. Updates will be posted on this page with a revised date. Continued use of FUA App after an update means the updated policy applies.